Privacy Policy - Sydney Waterproofing Services

Last updated: December 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SYDNEY WATERPROOFING SERVICES PTY LTD, Factory 29, 6 Abbott Road, SEVEN HILLS NSW 2147 .
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: New South Wales, Australia
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Sydney Waterproofing Services, accessible from https://sydwaterproofingservices.com.au/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential CookiesType: Session Cookies
Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance CookiesType: Persistent Cookies
Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality CookiesType: Persistent Cookies
Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@sydwaterproofingservices.com.au
By visiting this page on our website: https://sydwaterproofingservices.com.au/contact/
By phone: 1300949191

Why Choose Sydney Waterproofing Services?

Here’s why we are Sydney’s trusted remedial waterproofing experts:

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Experienced Professionals: With extensive experience in the industry, our team ensures your project is managed with precision and expertise.

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Full-Range Solutions: From thorough diagnosis and evaluation to high-quality repairs and maintenance, we handle every step with care.

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Uncompromised Quality: Our workmanship guarantees results that meet the highest standards.

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Long-Lasting Results: We only use durable materials and proven techniques to keep your property protected.

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Cost-Effective Solutions: Enjoy premium waterproofing services at competitive prices without compromising on quality.

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Reliable and Reputable: With a strong reputation in Sydney, we are a team you can trust to deliver on our promises.

FREE QUOTE

1300 94 9191

TESTIMONIAL

What Our Clients Say

      EXCELLENT  
   Based on 39 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Amol Pathak 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Aaron for his professionalism, expertise and excellent communication. From my very first contact, communication was prompt and clear. Aaron was also able to attend the property at very short notice, which was extremely helpful given the time-sensitive nature of my situation. He recommended that I be present during the inspection, which turned out to be a great suggestion. Being able to see the investigation firsthand and discuss the issues and possible solutions with Aaron and the agent immediately made the whole process much clearer. Aaron arrived exactly at the agreed time and was extremely professional, thorough and methodical throughout the inspection. He explained the issues in detail, answered all my questions patiently and provided multiple options for addressing the problems, including a long-term solution. This gave me the confidence to make an informed decision and also helped me negotiate with the vendors based on a clear understanding of the required work. I really appreciated Aaron's honesty, attention to detail and practical approach. Excellent service from start to finish and I would have no hesitation recommending Aaron to anyone needing a professional waterproofing inspection or assessment.
  
 
      Posted on Google  
   
   Margot Cuthill 
 
 
 
 Trustindex verifies that the original source of the review is Google. Aaron has done a great job waterproofing my bathroom. A Bonus: The bathroom looks so much better now.
  
 
      Posted on Google  
   
   mitra ardani 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently had Sydney Waterproofing Services do the waterproofing for our pool and outdoor area, and we honestly couldn’t be happier with the experience. Aaron and the team were professional, friendly, always on time, and the quality of their work was amazing from start to finish. It’s hard to find reliable trades these days, but these guys truly delivered on everything they promised. Thank you so much for all your hard work and for making the whole process stress-free. Highly recommend!✨✨
  
 
      Posted on Google  
   
   Frank 
 
 
 
 Trustindex verifies that the original source of the review is Google. It’s rare these days to find a company that genuinely cares about both quality and customer satisfaction, but Sydney WaterProofing absolutely delivered. From the first conversation to the final result, everything was handled professionally and with great attention to detail. Big thank you to ARAM for being honest, responsive, and incredibly easy to deal with throughout the whole process. You can tell he takes real pride in the  work. Loved the experience.
  
 
      Posted on Google  
   
   Anjana Gnanamuttu 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a great experience with Aaron from Sydney Waterproofing. He responded quickly and came out with proper diagnostic equipment, including a camera, and identified the balcony leak on the first visit—he even showed us the footage, which made everything clear. He fixed the waterproofing as promised and improved the drainage by enlarging the pipes and adding an overflow. His communication was excellent—always responsive, patient, and reassuring, especially as we were quite anxious about the issue. He also went the extra mile and fixed some worn shower grout while he was there. Professional, reliable, and easy to deal with. Highly recommend.
  
 
      Posted on Google  
   
   Andy Loy 
 
 
 
 Trustindex verifies that the original source of the review is Google. Many thanks to Aaron and Sydney Waterproofing Services (Seven Hills) for the recent project.  During the inspection and quotation, Aaron explained the assessment and proposed solutions commensurate with the needs.  There is frequent timely communication and discussion throughout the project.  Design, workmanship and finish are fine, plus thoughtful touches.  Overall much appreciated.
  
 
      Posted on Google  
   
   Jeremy Brugmans 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great regrouting job done by Aaron and his team! Punctual and reliable plus leaves the site pretty clean. Overall costs was also competatively priced.
  
 
      Posted on Google  
   
   Naveen kumar 
 
 
 
 Trustindex verifies that the original source of the review is Google. One of the best waterproofing companies I’ve ever dealt with. Aaron was extremely professional, punctual, and easy to communicate with throughout the entire process. He explained everything clearly, delivered high-quality workmanship, and left the site clean and tidy. Highly recommend Aaron and the team if you’re looking for reliable and honest waterproofing services.
  
 
      Posted on Google  
   
   Rueben G 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had Aaron out to fix waterproofing on front porch and also remove plantar boxes and fix waterproofing on side wall. Quick work and nice result. Tiling of the front porch was done really well. Also addressed any concerns I had and handled requested variations. Will be back for another couple of issues down the road.
  
 
      Posted on Google  
   
   Ali Ahmadi 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top quality waterproofing in Sydney
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more